HS Festive Flakes Support
We’re here to help you get the most out of Festive Flakes.
Whether you need assistance with installation, animation setup, troubleshooting, billing, or general questions, our support team is ready to help.
Contact Support
Email Support
For technical assistance or account-related inquiries, please contact:
Support requests are typically answered within 1-2 business days.
Common Questions
How do I enable an animation?
- Open the Festive Flakes app from your Shopify Admin.
- Select the desired seasonal or promotional animation.
- Configure the settings.
- Enable the animation.
- Visit your storefront to verify the effect is active.
Which events are supported?
Festive Flakes supports animations for:
- Christmas
- Diwali
- Halloween
- Black Friday
- Cyber Monday
- New Year
- Valentine’s Day
- Seasonal Promotions
- Special Sales Events
Additional animations may be added in future updates.
Do I need coding knowledge?
No. Festive Flakes is designed to work without any coding or theme modifications.
Will the app slow down my store?
Our animations are optimized for performance and designed to have minimal impact on your storefront experience.
Can I disable animations anytime?
Yes. You can enable or disable any animation directly from the app dashboard at any time.
Does the app work on mobile devices?
Yes. Animations are compatible with desktop, tablet, and mobile devices.
Technical Support
When contacting support, please include:
- Shopify store URL
- Description of the issue
- Screenshots (if applicable)
- Steps to reproduce the issue
This helps us resolve your request faster.
Feature Requests
We welcome suggestions for new animations, features, and improvements.
Please send your ideas to:
Service Availability
We strive to maintain high availability and reliability of our services. Scheduled maintenance and service updates may occasionally be performed to improve app functionality and security.
Business Information
Festive Flakes
Developed and maintained by HailySoft
Email: support@hailysoft.com