Privacy Policy
Last Updated: June 2026
Welcome to Festive Flakes (“the App”), operated by HailySoft (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when merchants install and use our Shopify application.
By installing and using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you install and use Festive Flakes, we may collect certain information necessary to provide and improve our services.
Store Information
We may collect:
- Shopify store name
- Shopify store URL (.myshopify.com domain)
- Store owner contact information
- Shopify account identifiers
- Installed app status
- Subscription and billing information
App Configuration Data
We may collect and store:
- Selected animations and effects
- Animation settings and preferences
- Display configuration
- Scheduling settings
- App usage settings
Technical Information
We may automatically collect:
- Browser type
- Device information
- IP address
- Log data
- Error reports
- Usage analytics
2. How We Use Information
We use collected information to:
- Provide app functionality
- Display selected animations on your storefront
- Save and manage your app settings
- Process subscriptions and billing
- Provide customer support
- Improve app performance and features
- Monitor security and prevent abuse
- Comply with legal obligations
3. Shopify API Data
Festive Flakes accesses Shopify data only as required to provide app functionality.
We access store information through Shopify APIs using permissions approved during app installation.
We do not access or use Shopify data beyond what is necessary for the operation of the App.
4. Customer Data
Festive Flakes is designed to provide storefront animation effects and does not intentionally collect, store, or process customer personal information such as:
- Customer names
- Customer addresses
- Payment information
- Credit card details
Payment information is handled directly by Shopify and its payment providers.
5. Data Sharing
We do not sell, rent, or trade merchant data.
We may share information only with:
Service Providers
Trusted third-party providers that assist with:
- Hosting services
- Cloud infrastructure
- Analytics
- Error monitoring
- Customer support
Legal Requirements
We may disclose information when required by:
- Applicable law
- Court orders
- Government authorities
- Legal proceedings
6. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
When the App is uninstalled, we will delete or anonymize merchant data within a reasonable period unless retention is required by law.
7. Data Security
We implement appropriate technical and organizational measures to protect data against:
- Unauthorized access
- Alteration
- Disclosure
- Destruction
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Merchant Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion of data
- Restrict processing
- Object to processing
- Request data portability
To exercise these rights, please contact us using the information below.
9. International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction where our service providers operate.
We take reasonable measures to ensure appropriate safeguards are in place for international data transfers.
10. Children’s Privacy
The App is intended for use by business owners and merchants and is not directed toward children under the age of 13.
We do not knowingly collect information from children.
11. Third-Party Services
The App may utilize third-party services and infrastructure providers.
These providers may have their own privacy policies governing the use of information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with an updated “Last Updated” date.
Continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
HailySoft
Email: support@hailysoft.com
Website: Festive Flakes Support Center
Shopify Required Disclosure
Festive Flakes complies with Shopify’s API Terms, Partner Program Agreement, and App Store requirements. We only request access to Shopify data necessary to provide the functionality described in our app listing.